ANSWERS TO FREQUENTLY ASKED QUESTIONS

 

You can find answers to many of our most frequent questions below. If you didn’t see your question here, feel free to contact us for help. 

How do I care for my animal?


You can always ask our staff for information on how to care for your animals. For your convenience, you can visit our Care Sheets for care information about common animals.




What feeders do you have available?


This is one of our most common questions. You can refer to our Feeder Menu for a guide to our standard food options for your animals. For special requests or large orders, you can call the store at (972) 596-7350 or message us on Facebook.




What animals do you have available in-store?


Please visit our Current Availability List for the most recent update of animals we have for sale. You can also inquire about select animals or ask about sourcing of animals you don’t see on the list at (972) 596-7350 or message us on Facebook.




Do you ship animals?


The health and safety of the animals in our care is our top priority! Shipping can be very stressful on the animals, and difficult with the climate in Texas. It can be either too hot or too cold for safe shipping of live animals. That being said, we do ship at the buyers expense as long as weather permits. Night time lows must be above 38f, and the daytime highs below 95f on either end for safe shipping to take place. We only ship out on Tuesdays or Wednesdays. The DFW Reptarium primarily uses Texas breeders for our animals to help reduce shipping stress on our end. If you would like to discuss specific animals available for in-store or out of state purchase, please feel free to call or message us.




Why can’t I bring my animal shopping with me?


We prefer that your animal not be brought in the store for several reasons. Taking reptiles, amphibians, and invertebrates out of their home environment can be stressful for them. Subjecting them to temperature changes in Texas summers and winters can also have dangerous consequences. And, we want to make sure that no animals infected with mites or illnesses are exposed to our animals in the store or to other customers’ animals. It’s in the best interest of your animal for their long-term health, and better for the health of animals in the store.




Why do my animals have to be in their own enclosure for boarding?


The safety and wellbeing of animals in our care is always our top priority. Keeping your animals in their own environment during boarding reduces stress and keeps them happier throughout their stay.




Is it true that you may not sell an animal to someone?


Yes. The health and wellbeing of the animals in our care is our top priority. If we believe that a prospective owner is not yet prepared to care for an animal or may harm the animal in some other way, we reserve the right not to sell them that animal at any given time. If you have questions about care and readiness, please speak with one of our staff. This will help both you and the animal you want to bring home to enjoy the highest quality of life together for the longest amount of time possible.




Can you help me with a wild caught animal that I want to keep as a pet?


We do not recommend keeping wild animals as pets for a number of reasons. Our wild Texas animals should be left in the wild, and some even have protections that prohibit them from being kept as pets. If you are not familiar with these regulations and/or are not certified to care for native wildlife, it is best to avoid getting yourself into trouble. We hear stories all too often of well-intentioned people who took in a native animal without knowing how to care for it. There have been desert tortoises placed in buckets of water and nearly drowning, young animals being imprinted on humans and then being unable to survive in the wild from a lack of early education in necessary survival skills, and many more stories of help that was harmful to the animals. If you find a wild animal needing care or medical attention, we recommend that you contact your local wildlife rehabilitators for assistance. Texas Parks and Wildlife keeps a list of licensed wildlife rehabilitators by county: https://tpwd.texas.gov/huntwild/wild/rehab/list/. These facilities have trained and certified staff available to help our native wildlife.





TEMPORARY STORE HOURS STARTING OCTOBER 3RD:  [ MON - FRI  11 AM - 7 PM ]     [ SAT  10 AM - 5 PM ]     [ SUN  12 PM - 5 PM ]

STORE HOURS:  [ MON - FRI  11 AM - 8 PM ]     [ SAT  10 AM - 7 PM ]     [ SUN  12 PM - 5 PM ]

2220 COIT ROAD #410, PLANO, TX, 75075     TEL: (972) 596-7350

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